Student Support & Grievance Redressal

Student Grievance Redressal Policy

The College recognises that students may have legitimate concerns affecting their learning, welfare, facilities or equal participation in College life. It provides a documented process for receiving concerns respectfully, examining them objectively and communicating an outcome.

Institutional policy framework

• The grievance process covers academic matters, teaching and learning support, examinations and records, fees or services, infrastructure, library, sanitation, safety, student welfare and conduct connected with College life.
• A student may submit a grievance through the online form, by email, or by another written route made available by the College. The complainant should give enough factual detail to enable a response.
• The College will preserve records responsibly and will not publicise the identity or personal details of a complainant except where disclosure is necessary for a fair process or required by law.
• Students may seek help in preparing a complaint from a faculty member, student-support contact or authorised committee member.

Role of the Grievance Redressal Committee

• Receive or review complaints referred to it; identify the appropriate College authority; seek relevant records or information; and recommend practical corrective action where justified.
• Give the student a reasonable opportunity to explain the concern and, where an enquiry is necessary, give affected persons a fair opportunity to respond.
• Follow principles of natural justice, avoid conflicts of interest and record its recommendations for the competent authority.
• Communicate the outcome or recommendation to the student as appropriate. Under the UGC framework, a recommendation is ordinarily expected preferably within 15 working days of receiving the complaint.

Review, meetings and records

• The Committee may meet periodically to review recurring service concerns, preventive measures and action taken; it may also meet when a grievance requires prompt attention.
• Meeting minutes and action-taken reports may be retained for institutional records. Any public summary must remove student names, signatures, phone numbers and other personal data.
• A student dissatisfied with the decision may use the applicable escalation route through the affiliating university or Ombudsperson.

Anti-Ragging Policy

Jadaun Law College maintains a zero-tolerance approach to ragging. The policy is intended to protect every student, especially new entrants, from intimidation, humiliation, coercion, abuse or any conduct that undermines dignity, safety or academic participation.

Objectives and scope

• Prevent, prohibit and eliminate ragging in the classroom, campus, common areas, transport, hostels where applicable, online spaces and any activity connected with College life.
• Protect students from verbal, physical, psychological, sexual or financial abuse, including bullying, exclusion and behaviour intended to assert power or superiority.
• Promote a healthy academic environment in which seniors and juniors interact with respect, mentorship and consent.

Institutional measures to prevent ragging

• Communicate anti-ragging requirements during admission, orientation and student-awareness programmes, including the consequences of involvement in ragging.
• Display anti-ragging information and emergency contacts prominently; encourage students to report concerns early; and conduct awareness, counselling and mentoring activities.
• Monitor vulnerable locations and occasions, maintain appropriate supervision, and take immediate steps when a complaint, distress message or credible concern is received.
• Require undertakings or declarations where prescribed by the applicable regulator or admissions process.

Complaint, enquiry and action

• Any student, parent, guardian, staff member or witness may report a concern. A serious or immediate-risk matter should be reported to 112 and the National Anti-Ragging Helpline at 1800-180-5522 without delay.
• The appropriate authority may gather facts, hear relevant persons and recommend action proportionate to the nature and gravity of a substantiated incident.
• Possible disciplinary actions may include warning, suspension from classes, withholding of scholarship or benefits, debarment from activities, hostel suspension, cancellation of admission or expulsion, in addition to action required by law.

Prevention of Sexual Harassment Policy

The College seeks to maintain a campus free from sexual harassment and gender-based discrimination. Every student has the right to study in an environment of equality, dignity and personal safety. The College will take reasonable preventive steps, provide a route for complaints and respond through an appropriate, fair process.

Support, prevention and awareness

• Provide awareness and gender-sensitisation activities, communicate that harassment is unacceptable, and encourage early reporting of unsafe or inappropriate conduct.
• Maintain a respectful physical and social environment; display contact and support information; and provide reasonable assistance to a person who finds it difficult to make a written complaint.
• Conduct of concern can include unwelcome sexual comments, advances, messages, requests, touching, stalking, sexual images or jokes, threats, coercion, gender-based insults, repeated unwanted contact or conduct creating a hostile study environment.

Procedural safeguards

• A written complaint may be submitted to the College or the appropriate committee. It should describe the incident or series of incidents and identify relevant dates, places or persons where possible.
• The complaint should be handled as confidentially as possible. Both parties are entitled to a fair opportunity to be heard, and the enquiry should follow principles of natural justice.
• Conciliation may be considered only at the aggrieved person's request. Monetary settlement cannot be the basis of a conciliation.
• Information from an enquiry, including identities and statements, should not be disclosed except to the extent necessary for the process or required by law.
• Failure to prove an allegation, by itself, does not mean that it was knowingly false or malicious. Any allegation of a malicious complaint must be assessed separately and fairly.

Possible outcomes

• Following an enquiry, the competent authority may take proportionate corrective, supportive, disciplinary or other action consistent with law and College rules.
• For immediate danger or a criminal offence, students should contact 112 or the police directly. A College complaint does not prevent a person from seeking other lawful remedies.

Equal Opportunity, SC/ST/OBC Support Policy

The College is committed to inclusive education and equal opportunity. Students from SC, ST, OBC and other disadvantaged backgrounds should be able to access learning, services and campus life without discrimination, exclusion or unequal treatment.

Support and redressal

• Provide a clear channel for reporting discrimination, harassment, exclusion, access barriers, scholarship-information concerns or other grievances affecting a student's equal participation.
• Offer guidance about available support, scholarship schemes and academic or personal resources, where information is available to the College.
• Promote awareness of constitutional protections, dignity, non-discrimination and respectful behaviour across the College community.
• Refer a concern to the appropriate College authority and take reasonable follow-up steps towards a timely response.

Student rights and responsibilities

• Students may ask for assistance and submit concerns without fear of retaliation. They should provide accurate information and cooperate with a fair review.
• Where a matter needs urgent statutory or law-enforcement assistance, the student should seek it without delay. This College process does not replace that right.
• Concerns involving more than one policy may be routed to the appropriate authority while maintaining necessary privacy.